Our rules and booking procedures help make classes a great experience for all members.
Gym-Time & Classes will be available for booking 72 hours prior to gym-time/class date.
To access the club, you MUST book either a GYM-TIME slot (for all non-class workouts including Personal Training or gym-floor workouts) OR a CLASS slot.
Members can make class bookings via phone, in person at club reception or via the Online Booking System.
To avoid any delay, please have your membership ID number ready when making phone bookings.
Online class bookings will close 2 hours before the class commences.
You cannot make overlapping class bookings (i.e. bookings for classes that start at the same time).
You can make one (1) GYM-TIME and one (1) CLASS booking per day.
Each booking can be made at a different club, subject to your membership type. i.e. you can make up to on (1) Gym-Time booking at one club, and a Class booking at another club per day if you have a multi-club membership.
You cannot make a class booking at another cub if the class starts within 1 hour after the first class ends.
For example, if you booked a class at Pacific Plaza which ends at 1 pm, you will not be allowed to book a second class starting at 1.30 pm at Millenia Walk. Your booking for your second class will be allowed only if the class is at Pacific Plaza.
Class cancellations must be made 12 hours before class commencement. Do cancel as early as you can so that others can get a slot.
Cancellations will be available via the True app, telephoning the club or at club reception.
Class bookings are allocated on a first-come-first-served basis.
Vacancy available for online waiting list is on a first-come-first-serve basis.
When a class is full, you may place your name on the online waiting list. When a vacancy is available, an email will be sent to all members on the same online waiting list for that particular class. The first member who acknowledges the email will be given the slot.
No email will be sent to inform members that the said vacancy has been taken up.
The online waiting list will expire 2 hours before class commences. After which members can to join the Walk-in Queue at the reception area where the class takes place.
Class entry is via class tickets. Please present a valid ticket to enter a class.
You will not be allowed into a class without a valid class ticket.
You can print your class tickets at reception if you have a valid class booking. Class tickets can be printed at reception 2.5 hours before the class commences.
Class tickets cannot be printed if a class has already commenced.
In the unfortunate event that you lose your class ticket, you can obtain one reprint at club reception. Reprinted tickets will have “Reprint” indicated on the class ticket.
Please ensure that you have collected the right ticket displaying your name and class details, especially during peak hours.
Please be present at the class location at least 5 minutes before the start of your class. Otherwise this will be considered as a No-Show and your slot will be given to someone on the waiting list.
No members will be allowed into class once it has started.
No shadowing of classes outside the studios is allowed.
If you are unable to make it to a class, please cancel your booking 2 hours before the class commences. A penalty fine of SGD$25 will be imposed if you are absent from 3 classes you have booked. This ensures that other members have an opportunity to take up your slot.
Reasons arise when classes / instructors may have to be changed. The club/company reserves the right to cancel, change the class type or instructor without prior notice.