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Member Relations Executive

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza

Job Description

We are looking for a Member Relations Executive to help us execute the operation processes. Your responsibilities include providing full support to the operations-in-charge, discovering and maintaining customer satisfaction, as well as pursuing new sales prospects. If you have excellent communication skills and able to provide customer excellence, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid growth through customer excellence.


  • Keen on pursuing a career in a fast paced environment
  • Possess a good sense of customer service, responsibility and integrity
  • Basic computer literacy/knowledge in Microsoft office
  • Able to commit to a 5.5 day work week
  • Demonstrated ability to communicate, present and influence credibly


  • Support the smooth running of the day-to-day operations of the gym
  • Greet and check in members and verify memberships
  • Ensure cleanliness and maintenance of all gym equipment
  • Attend to customer inquiries through various channels such as phone, email, person
  • Any other ad-hoc task / duties that may be assigned by club management from time to time
  • Provide exceptional customer service experience to all times
  • Actively seek out new sales opportunities through cold calling, networking and social media
  • Set up appointments with potential members and recommend a suitable service
  • Conduct club tours and recommend a suitable membership
  • Maintain professional relationships with existing members
  • Provide information on classes and availability
  • Process membership administration and cancellation of membership
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