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Customer Service Officer

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza
Application closing date: {application_closing_date format="%j %M %Y"}

Job Description

Interact with customers to provide information in response to inquiries, concerns and requests about products and services.

Benefits

  • Complimentary use of all gym facilities, group classes and swimming pool
  • Continuous training programmes with career advancement opportunities
  • Annual, medical and birthday leave
  • Medical benefits

Requirements

  • Good communication skills
  • Customer Service Orientated
  • Responsible and reliable with integrity
  • Willingness to learn new skills and open to development
  • Able to commit shift hours (Including weekends and public holidays)

Responsibilities

  • Process check in/out for members
  • Process members' application
  • Manage incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Generate daily reports
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