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Join The Team

If you are passionate about making a difference, come embark on an exciting and rewarding career with us.

What inspires us?

Helping people move better, feel great and live Xtraordinary lives.

Do what you love

Yoga Instructor

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza
Application closing date: 31 Dec 2020

Job Description

Yoga Instructor is responsible for performing yoga poses in precise alignment, using the correct terminology, and safely guiding members through the flow of the practice with knowledge of the anatomy of the human body and physiology

Requirements

  • Yoga Certification, CPR/First Aid certification
  • Possess an out-going personality
  • Possess a good sense of customer service, responsibility and integrity
  • Able to work after-hours, on weekends and public holidays, as needed

Responsibilities

  • Conduct and lead yoga classes
  • Visually assess students to determine their level of practice
  • Assist students to achieve precise alignment
  • Demonstrate practice and techniques
  • Possess the ability to move energy through the body
  • Motivate students with words of encouragement
  • Connect with students during the yoga classes through fun, intelligent sequencing
  • Offer training recommendations to improve the practice of yoga
  • Any other ad-hoc task / duties that may be assigned by club management from time to time

GFX Studio Manager

Location: Home Office
Application closing date: 31 Dec 2020

Job Description

GFX Studio Manager is the key person in ensuring that GFX is always operating at its best and connected to the Group Exercise scene in Singapore with a foresight for new offerings in the GX world.

Requirements

  • Manage and schedule classes for main, yoga and spin studio
  • Review and evaluate instructors’ performance
  • Review and improvise class schedules based on class popularity and demand
  • Monitor and evaluate GFX software
  • Monitor and maintain the monthly budget and costing
  • Manage the overall interview, selection and hiring process
  • Communicate with team members and management
  • Conduct various types of classes
  • Ad-hoc duties as required.

Responsibilities

  • Passionate about improving/enriching the life of others through fitness
  • Excellent communication and leadership skills
  • Self-motivated and driven to achieve result
  • Possess a friendly and approachable outlook
  • Able to commit to shift hours (Including weekends and public holidays)

Customer Relations Manager

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza, Home Office
Application closing date: 31 Dec 2020

Job Description

Customer Relations Manager will be responsible to for engaging with True members through various platforms and prepare monthly reports such as critical points and rectification solutions reports.

Requirements

  • 5 years’ proven experience in a customer service position
  • Excellent verbal and written communication skills
  • Possess a good sense of customer service, responsibility and integrity
  • 5.5 workday, Monday to Friday: 9am – 6pm, Saturday: 9am – 1pm

Responsibilities

  • Respond to TRUE Members emails that are received via various platforms, including central email and social media pages.
  • Coordinate with each Centre Management on a specific centres complaint and to provide Complainant with a response.
  • Prepare monthly report – the key critical issues; which includes common feedback / complaints and suggesting rectification solutions.
  • Review drafts / responses prepared by Centres and Credit Control Department for Members and provide suggestions / changes to be made.
  • Coordinate with the senior management team on feedback received on staff members and craft a response to complainant accordingly.
  • Coordinate with senior management team for feedback relating to Centre Facility & Fitness Equipment and then after crafting a response to complainant accordingly.

Member Relations Executive

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza
Application closing date: 31 Dec 2020

Job Description

Member Relations Executive work to establish and sustain meaningful ties with True Members.

Requirements

  • Keen on pursuing a career in a fast paced and intense sales environment
  • Possess an out-going personality, customer service orientated
  • Possess a good sense of customer service, responsibility and integrity
  • Candidates with experience in corporate/product/direct sales and telemarketing preferred
  • Basic computer literacy/knowledge in Microsoft office
  • Able to commit to a 5.5 day work week
  • Minimum academic qualifications of GCE 'O' Levels

Responsibilities

  • Attending to customer inquiries (phone, email, person)
  • Membership administration and front of house duties
  • Have basic fitness knowledge to engage customers with product knowledge
  • Grow the membership business by obtaining referrals
  • Conduct club tours and overcome membership objections
  • Maintaining professional relationships with existing members
  • Able to commit to a 5.5 day work week
  • Assisting Club Management by overseeing the facility in terms of maintenance and cleanliness/hygiene
  • Any other ad-hoc task / duties that may be assigned by club management from time to time

Facility Maintenance Officer

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza
Application closing date: 31 Dec 2020

Job Description

Facility Maintenance Officer will provide assistance to ensure the day-to-day smooth management in the maintenance department.

Requirements

  • Required to work night shift as maintenance works may be carried out after operating hours
  • Able to work independently with minimal supervision

Responsibilities

  • In charge for rectifying aesthetic damages to facilities
  • Painting of areas within a centre which includes walls, pillars, wooden items and fitness equipment
  • Carry out general repair and maintenance work
  • Rust treatment for fitness equipment
  • Coordinate with contractors/suppliers for repair & maintenance work
  • Conduct routine checks on club equipment maintenance
  • Keep maintenance logs
  • Ad-hoc duties as assigned

Fitness Instructor / Personal Trainer

Location: TFX Funan, TFX Millenia Walk, TFX Pacific Plaza
Application closing date: 31 Dec 2020

Job Description

Personal Trainer will motivate, inspire, and guide people to achieve their fitness goals.

Requirements

  • Passionate about improving/enriching the life of others through fitness.
  • Good sense of customer service, patience, responsibility and integrity.
  • Self-motivated and driven to achieve sales KPIs and service.
  • Able to commit to shift hours (Including weekends and public holidays)
  • Candidates with recognized Personal Training qualification (ACE, FITSAF, FIC, BEC etc.) preferred but not a must.

Responsibilities

  • Maintain a professional image and conduct befitting of fitness professional.
  • Provide professional exercise recommendations to members.
  • Proficient in the use and demonstration of gym equipments.
  • Demonstrate exercises to members.
  • Provide feedback to members on exercise techniques and fitness routines.
  • Design and administer appropriate programs tailored to the members’ needs and goals.
  • Achieve monthly fitness sales and service KPIs/targets.
  • Ad-hoc duties as required.

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